Configure SLA in Dynamics 365
What exactly are SLAs? SLAs, or Service level Agreements, establish the level of service provided to clients in many businesses. Using SLAs in Dynamics 365 Customer Service, we can define the level of service or support an organization agrees to provide a customer. Providing help based on service levels guarantees that you deliver measurable and predictable results. SLAs provide advantages such as tracking service level performance and goals, prioritization of cases, and reminders to customer service employees. To configure SLAs,…