10 Revolutionary Ways AI Powered CRM: Efficiency and Personalisation
By 2025, Gartner predicts that over 85% of customer interactions will be managed without a human. That means generative AI will interact with customers and solve their issues. This statistic underlines the transformative power of artificial intelligence (AI) in reshaping the landscape of customer interactions and relationships. The benefits of AI in CRM are not limited to just large enterprise organisations but the entire ecosystem of technology, including the cloud and big data. This means that regardless of the size…