The Great Evolution of Customer Relationship Management: Integration of AI
Tracing the evolution of CRM is like watching a seed grow into a tree, with AI being the sunlight spurring its rapid growth. Remember when Customer Relationship Management (CRM) systems were merely digital rolodexes, holding client information without deeper insights. Today, CRMs not only stores data but foresees the future. Imagine a CRM - intuitively predicting your customer's next move, transforming a routine interaction into a strategic opportunity. This is not a tale from a sci-fi novel; it’s the current…