Dynamics 365 – Blog – Osmosys Software solutions

A Complete 101 Guide to Project Business Automation

The concept of Project Business Automation (PBA) has become a cornerstone for businesses in the professional services sector. It represents a convergence of various automation and management tools designed to enhance the efficiency and effectiveness of project-based work. In this blog, we'll explore the intricacies of PBA, its critical components, and the tangible benefits it brings to organisations. We aim to provide you with a comprehensive understanding of how these systems can be leveraged to transform your business operations and…

Streamlining Operations: How Easily PSA Tools Addresses The Common Consulting Firm Challenges

In the world of consulting, staying ahead means embracing digital transformation. With the ever-evolving business landscape, consulting firms face an array of challenges, from managing complex projects and diverse client expectations to ensuring efficient resource allocation. This is where Microsoft Dynamics 365 enters the scene, offering a beacon of efficiency and innovation. D365 isn't just a software; it’s a game-changer for consulting operations, crafted to streamline processes and empower firms to deliver exceptional service. Let's embark on an insightful journey…

Dynamics 365 for Professional Services: Level Up Industrial Practices

As we’re stepping into the initial period of 2024, the professional services industry is undergoing significant transformations, driven by evolving technologies and changing market dynamics. As per reports, the industry grew from $6.023 trillion in 2022 to $6.382 trillion in 2023. The sector is experiencing a compound annual growth rate (CAGR) of 6%, expected to continue through 2026. Project Service Automation is at the forefront of this change, offering solutions that cater to these evolving needs. It integrates advanced technology…

The Role of AI Marketing: 10 Ways a Modern CRM is Revolutionising Customer Engagement Easily

Prateek
December 29, 2023
CRM, Dynamics 365
0 Comments

The CRM industry has completely changed because of AI marketing, which has helped businesses improve customer journeys, maximise content distribution, and more effectively target customers. The rapid advancement of technology, particularly in the areas of machine learning (ML) and generative AI (artificial intelligence), has given businesses the ability to improve customer experiences by providing customised solutions that communicate with each client. The ability of the brand to understand the needs of its audience and modify the experience based on constantly…

Unlocking Superior Marketing ROI with Microsoft Dynamics 365 Marketing

Marketing isn’t just about intuition anymore. It's about insights. It's about looking at the vast sea of data, diving into it, exploring it, and drawing meaningful, actionable conclusions. In this regard, Microsoft embodies a philosophy - “unlike traditional CRMs that focuses on customer interactions, Dynamics 365 Marketing catalysts value-driven engagement for long lasting relationships.” Dynamics 365 Marketing evolves with your business needs. It is designed for flexibility, ensuring businesses remain nimble and adaptive. With an emphasis on unified solutions, it…

Maximise Your Business Goals With Microsoft Dynamics 365 Sales

In today's business landscape, optimising sales strategies is paramount. And having a cutting-edge CRM tool is equally significant. In this regard, Microsoft Dynamics 365 Sales represents the nexus of advanced technology and modern business processes. To navigate such an evolving ecosystem, one requires more than a data management tool — one needs an integrated solution. As we are coming close to 2024, it's evident that the game isn't going to be merely about single transactions, but about strategic, long-lasting engagements. …

Diving Deep into the World of CRM: Microsoft Dynamics 365 Overview

In an era where efficiency and value are highly essential, businesses seek ways to deliver more in less time. Imagine Dynamics 365, a platform where modular, prebuilt applications seamlessly integrate, allowing your teams to quickly augment solutions and accelerate results. Think about the advantage of effortlessly connecting these applications with your existing systems, thus enhancing capabilities and ensuring end-to-end solutions. Microsoft Dynamics 365 stands out as the beacon for this new age of operations. With Dynamics 365, growth isn't just…

MS Dynamics 365: Addressing Implementation Challenges

Microsoft Dynamics 365 is a powerful suite of business applications that helps organizations with manage various aspects of their operations. While the benefits of implementing MS Dynamics 365 are substantial, it's important to be aware of the challenges that can arise during the implementation process. In this blog, we will explore some of the key challenges associated with the implementation of MS Dynamics 365. Planning and Strategy for dynamics 365 Defining Goals and Objectives A clear understanding of the business goals and…

Configure SLA in Dynamics 365

What exactly are SLAs? SLAs, or Service level Agreements, establish the level of service provided to clients in many businesses. Using SLAs in Dynamics 365 Customer Service, we can define the level of service or support an organization agrees to provide a customer. Providing help based on service levels guarantees that you deliver measurable and predictable results. SLAs provide advantages such as tracking service level performance and goals, prioritization of cases, and reminders to customer service employees. To configure SLAs,…